Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") form a binding legal contract between you ("you", "your", or "user") and Buyer.gg LLC, a Delaware limited liability company ("Buyer.gg", "we", "us", or "our"), governing your access to and use of buyer.gg, our related websites, content, and services (together, the "Service" or "Site"). Buyer.gg LLC is the merchant of record for transactions made on the Service.

By clicking "I Agree" (or a similar button), creating an account, accessing the Service, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and by the following documents, each of which is incorporated into these Terms by reference:

• our Privacy Policy;
• our Refund Policy;
• our Cookie Policy; and
• our Acceptable Use Policy.

If there is a conflict between these Terms and an incorporated policy on a specific topic, the more specific policy governs that topic. If you do not agree to these Terms, do not access or use the Service. If you are agreeing on behalf of a child for whom you are a parent or legal guardian, you accept these Terms on that child's behalf and on your own behalf (see Section 26).

2. Eligibility & accounts

2.1 Minimum age

You must be at least 13 years old to use the Service. The Service is not directed to, and is not intended for, children under 13. We do not knowingly collect personal information from children under 13 (consistent with the U.S. Children's Online Privacy Protection Act, "COPPA"). If we learn that we have collected personal information from a child under 13, we will delete it promptly. A parent or guardian who believes a child under 13 has provided us personal information may contact corporate@buyer.gg to request deletion.

2.2 Users under 18

If you are under 18 (or under the age of majority where you live), you may use the Service only with the permission and involvement of a parent or legal guardian who agrees to these Terms on your behalf. The responsible adult is responsible for all activity under the account, including all purchases. See Section 26 for additional provisions for minors.

2.3 Your account

• You must provide accurate, current, and complete information and keep it up to date.
• You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Keep your password confidential and notify us immediately at support@buyer.gg of any unauthorized access or use.
• One account per person unless we expressly permit otherwise. Accounts are personal to you and may not be sold, rented, shared, or transferred.
• You may sign in using email and password, or where available with "Sign in with Google" (Google OAuth). You are responsible for keeping the connected email or Google account secure.
• We may refuse, limit, suspend, or close any account at our discretion, including to prevent fraud or abuse, to enforce these Terms, or to comply with law.

2.4 Sanctions & export screening

You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions, and that you are not a person identified on any U.S. government restricted-party or sanctions list (including lists administered by the U.S. Office of Foreign Assets Control, "OFAC"). The Service is not available to sanctioned parties, and we may screen, refuse, or terminate accounts to comply with applicable sanctions and export-control laws.

3. Independence from Roblox & game publishers

buyer.gg is an independent third-party marketplace. We are not affiliated with, endorsed by, sponsored by, or associated with Roblox Corporation, Uplift Games LLC, or any other game developer or publisher. References to game titles, items, characters, trademarks, and logos are made for identification and descriptive purposes only (nominative fair use); all such marks and intellectual property remain the property of their respective owners.

Virtual items are created and controlled by the relevant game publisher, not by us. You acknowledge and agree that:

• a publisher may change, re-balance, devalue, restrict, or remove items at any time, outside our control;
• a publisher may restrict or prohibit third-party trading of items, or change how items can be transferred in-game;
• a publisher (including Roblox) may suspend, restrict, or ban accounts engaged in real-money trading or other conduct it prohibits, which is outside our control; and
• we are not responsible for any action a publisher takes against your game account, or for any change a publisher makes to an item or to its trading rules.

4. What we sell; nature of virtual items

The Service offers virtual in-game items for use within Roblox experiences. Virtual items:

• are licensed for your personal, in-game use — they are not sold to you and you do not own them outright;
• have no real-world monetary value and are not currency, securities, e-money, stored value redeemable for cash, or property; and
• are delivered manually, in-game, by our staff to a verified in-game account.

4.1 Delivery & verification

To receive items, you must provide an accurate in-game username, complete any verification we require to confirm the account is yours, and be reachable and available in-game so our staff can complete delivery. Delivery timeframes shown anywhere on the Service are estimates, not guarantees. We are not responsible for delays or failed delivery caused by inaccurate account details, your unavailability in-game, or game-publisher restrictions. If we cannot complete delivery, we will work with you on a refund, wallet credit, or equivalent resolution as described in our Refund Policy.

5. Guaranteed-item bundles (these are not gambling)

Because each purchase delivers an item of guaranteed minimum value, a bundle is a bundled purchase of virtual goods, not a game of chance, a wager, a lottery, or any chance-based product in the gambling sense. You are always buying an item of at least the value you paid.

• Items received from a bundle are placed in your durable account inventory, with their value recorded at the time of the bundle opening.
• Inventory items are redeem-only: you redeem them for in-game delivery to your verified in-game account.
• There is no cash-out — inventory items are not exchangeable by you for cash or wallet credit.
• If a specific item received cannot be sourced for delivery, our staff will work with you on an equivalent resolution.

6. Pricing, payments & wallet

6.1 Prices

Prices are shown in U.S. dollars (USD) and may change at any time. We try to keep pricing accurate, but we are not responsible for typographical, system, or pricing errors. Where a price is obviously wrong (a "price error"), we may cancel the affected order before or after it is placed and refund any amount you paid (see Section 9).

6.2 Payment methods

You may pay using:

• Cryptocurrency, processed today by our third-party payment processor NOWPayments;
• your prepaid wallet balance held on the Service; and
• card payments, when card payments are enabled, which will be processed by our third-party payment processor PaymentCloud (this method is upcoming and may not be available today).

We never receive or store your full card number. Card data is handled by our payment processor.

6.3 Authorization, fees & taxes

• You authorize us (and our payment processor) to charge the total amount shown at checkout, including any applicable fees.
• Cryptocurrency transactions are subject to network fees and price volatility, which are your responsibility. The amount of cryptocurrency required can change between quote and confirmation; underpayments or overpayments are handled per the processor's rules and our Refund Policy.
• You are responsible for any taxes associated with your purchases, except for taxes based on our net income.

6.4 Wallet

Wallet balance is a prepaid credit usable only to purchase on the Service. It has no cash value, earns no interest, and is not a bank account, deposit, or e-money. Wallet handling, including refunds to wallet, is described in our Refund Policy.

7. Promotions, loyalty, referrals & raffles

We may offer Star Points loyalty, account levels and claimable rewards, referral bonuses, promo codes, and occasional free-entry raffles or giveaways. These features:

• have no cash value, are not your property, and may be changed, limited, expired, suspended, or discontinued at any time;
• are subject to anti-abuse rules — including no fake or self-referrals, no multi-accounting to claim welcome gifts or stack promotions, and no exploiting of errors or software bugs (see our Acceptable Use Policy); and
• in the case of raffles or giveaways, are promotional and are not gambling; where a raffle is offered, a free method of entry is supported and no purchase is necessary to enter.

We may void, reverse, or recover rewards, points, entries, referral bonuses, or balances obtained through abuse, error, or violation of these Terms.

8. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. Without limiting that policy, you agree not to:

• commit fraud or payment fraud, use stolen or unauthorized payment methods, or engage in money laundering;
• file a chargeback or payment dispute in bad faith instead of contacting us (see Section 9);
• multi-account or use false identities to abuse promotions, referrals, or welcome offers;
• exploit pricing errors, software bugs, or unintended system behavior;
• resell, sublicense, or use the Service in violation of these Terms;
• harass, threaten, or harm others, or engage in illegal activity;
• scrape, crawl, harvest, or use bots or automation against the Service; or
• probe, breach, circumvent, overload, or interfere with the security, integrity, or operation of the Service.

9. Orders, acceptance, cancellation & refunds

When you place an order, you are making an offer to purchase. No contract of sale is formed until we accept the order; processing a payment does not by itself mean we have accepted an order. We may accept or decline any order, and we may cancel an order before or after it is placed, including because of:

• suspected fraud, abuse, or violation of these Terms;
• a pricing, system, or stock error or unavailability; or
• a legal or risk-management reason.

If we cancel an order you paid for and did not receive, we will provide a refund or wallet credit as described in our Refund Policy. Because items are virtual and delivered manually in-game, refund eligibility for delivered items is limited and is governed by the Refund Policy.

10. Account suspension & termination

10.1 By us, for cause

We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, for actual or suspected breach of these Terms, fraud, abuse, chargeback abuse, risk to the Service or other users, or to comply with law.

10.2 By us, without cause

We may also terminate or discontinue the Service (or your access to it) for convenience on at least 30 days' notice where reasonably practicable.

10.3 By you

You may stop using the Service and request closure of your account at any time by contacting support@buyer.gg.

10.4 Effect of termination

• If we terminate for cause, you may forfeit access to undelivered items, wallet balance, points, and rewards obtained or used in connection with the violation, to the extent permitted by law.
• If we terminate without cause, we will make commercially reasonable efforts to deliver paid-for items you are entitled to, or to refund or credit amounts for undelivered, validly paid items, per the Refund Policy.
• Provisions that by their nature should survive termination — including Sections 4, 5, 11–25, and 27 — will survive.

11. Intellectual property

11.1 Our property

The Service, including its design, text, graphics, layout, logos, brand, "look and feel", original artwork, and software, is owned by or licensed to Buyer.gg and is protected by intellectual-property and other laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended personal purpose, subject to these Terms.

11.2 Restrictions

Except as permitted by law or with our prior written consent, you may not copy, scrape, reproduce, republish, modify, reverse engineer, decompile, frame, mirror, or create derivative works from the Service or its content, or use it to build a competing product or dataset.

11.3 User-generated content

If you submit content (for example, reviews, ratings, or support messages — "User Content"), you retain your rights in it and grant us a non-exclusive, royalty-free, worldwide, sublicensable license to host, store, reproduce, display, and use it to operate, improve, and promote the Service. You represent that you own or have the rights to your User Content, that it is accurate, and that it does not infringe any third party's rights or violate any law. We may remove User Content at our discretion.

11.4 Third-party trademarks

Trademarks, service marks, and logos of third parties (including game publishers such as Roblox) belong to their respective owners and are used only for identification and descriptive purposes (nominative fair use). Their use does not imply any affiliation or endorsement (see Section 3).

12. DMCA / copyright takedown

We respect intellectual-property rights and respond to clear notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act ("DMCA").

12.1 Designated agent

Our designated agent to receive notices of claimed infringement is reachable at corporate@buyer.gg (subject line: "DMCA Notice"), or by mail to Buyer.gg LLC at the address in Section 27, Attn: DMCA Agent.

12.2 Notice elements (17 U.S.C. §512(c)(3))

A valid notice must include substantially the following:

1. a physical or electronic signature of the person authorized to act for the copyright owner;
2. identification of the copyrighted work claimed to be infringed;
3. identification of the allegedly infringing material and information reasonably sufficient to locate it (such as a URL);
4. your contact information (name, address, telephone number, and email);
5. a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
6. a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner's behalf.

12.3 Counter-notice

If your material was removed and you believe it was removed in error or misidentification, you may send a counter-notice to corporate@buyer.gg including: your signature; identification of the removed material and its prior location; a statement under penalty of perjury that you have a good-faith belief the removal was a mistake or misidentification; and your name, address, and consent to the jurisdiction of the federal court for your district (or, if outside the U.S., the District of Delaware), and to accept service of process from the notifying party.

12.4 Repeat infringers

We will, in appropriate circumstances, suspend or terminate the accounts of users who are determined to be repeat infringers.

13. Disclaimers of warranties

14. Limitation of liability

15. Indemnification

You agree to indemnify, defend, and hold harmless Buyer.gg and its owners, members, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your breach of these Terms or any incorporated policy; (c) your violation of any law or any third party's rights (including intellectual-property and privacy rights); or (d) your User Content. We may assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

16. Dispute resolution; binding individual arbitration

16.1 Informal resolution first

Before starting any formal proceeding, you agree to first contact us at corporate@buyer.gg with a description of your dispute and to give us at least 30 days to resolve it informally and in good faith.

16.2 Binding arbitration (Federal Arbitration Act)

Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, rather than in court. This arbitration agreement is governed by the Federal Arbitration Act (FAA). The arbitration will be seated in Delaware and conducted on an individual basis by a neutral arbitrator. The arbitrator may award the same individual relief that a court could, subject to these Terms.

16.3 Small-claims carve-out

Either party may instead bring an individual claim in a small-claims court if the claim qualifies and remains in that court. Claims for injunctive or other equitable relief to protect intellectual-property rights may also be brought in court.

16.4 30-day opt-out

You may opt out of this arbitration agreement by emailing corporate@buyer.gg within 30 days of first accepting these Terms (or, for material changes that add or change arbitration terms, within 30 days of the change taking effect — see Section 25), stating your name, the email on your account, and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

16.5 Jury-trial waiver

To the maximum extent permitted by law, you and Buyer.gg each waive the right to a trial by jury in any dispute subject to this Section.

17. Class-action waiver

To the maximum extent permitted by law, you and Buyer.gg agree that each may bring claims against the other only in your or our individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, while all other claims remain in arbitration.

18. Governing law & venue

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The FAA governs the interpretation and enforcement of the arbitration provisions in Section 16. Subject to Sections 16 and 17, the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to their personal jurisdiction and venue.

19. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility outages, denial-of-service attacks, failures of third-party services or payment processors, and outages, changes, or restrictions imposed by Roblox or any game publisher. Affected obligations are suspended for the duration of the event.

20. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be, severed, and the remaining provisions will remain in full force and effect.

21. Entire agreement

These Terms, together with the policies incorporated by reference (the Privacy Policy, Refund Policy, Cookie Policy, and Acceptable Use Policy), are the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous understandings on that subject.

22. Waiver

Our failure to enforce any provision of these Terms is not a waiver of that or any other provision, and any waiver must be in writing to be effective. A single or partial exercise of any right does not preclude any further exercise of it or of any other right.

23. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent, and any attempted assignment in violation of this Section is void. We may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets, without restriction. These Terms bind and benefit the parties' permitted successors and assigns.

24. Notices

We may provide notices to you by email to the address associated with your account, by posting within the Service, or by other reasonable means. You are responsible for keeping your email address current. You may send legal notices to us at corporate@buyer.gg or by mail to the address in Section 27. Notices are deemed given when sent (for email or in-app) or when received (for mail).

25. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and version above and provide reasonable advance notice — generally at least 30 days before the change takes effect — by email or in-app notice where appropriate. Changes that are not material, or that are required by law, may take effect sooner.

Your continued use of the Service after the effective date of a change means you accept the updated Terms. If a material change adds or modifies the arbitration provisions in Section 16, you will have a fresh 30-day window to opt out of arbitration as described in Section 16.4. If you do not agree to a change, you must stop using the Service before it takes effect.

26. Special provisions for minors

If you are a parent or legal guardian permitting a user under 18 to use the Service:

• you acknowledge and agree to these Terms on the minor's behalf and on your own behalf;
• you are responsible for supervising the minor's use of the Service and for all activity and purchases under the account;
• you authorize the payment methods used on the account; and
• you may revoke your permission and request closure of the account at any time by contacting corporate@buyer.gg.

The Service is not intended for children under 13, and we do not knowingly collect their personal information (see Section 2.1 and our Privacy Policy). A parent or guardian who believes a child under 13 has provided personal information may contact corporate@buyer.gg to request its deletion.

27. Contact

Questions about these Terms? Contact customer support at support@buyer.gg. For legal, privacy, and DMCA notices, contact corporate@buyer.gg.